Customer Service

Contact Us

By Phone: 1-866-699-7365

Monday - Friday (09.00 - 17.00 WIB)

By Mail

Contact Us

By Phone: 1-866-699-7365

Monday - Friday (09.00 - 17.00 WIB)

Call us

For all inquiries regarding your hushpuppies.com order, please call us at

1-866-699-7365

Monday - Friday (09.00 - 17.00 WIB)

Hushpuppies.com Customer Service

JI.Bojong Larang 6, Karawaci,

Tangerang 15115,

INDONESIA

MEDIA INQUIRIES

cs.hushpuppiesid@transmarco.asia

This e-mail address is for media contacts only. Only inquiries from the media will be responded to. For product questions, orders and all other general inquiries, please contact customer service at 1-866-699-7365.

back to service

Tracking order

back to service

Shipping method & Charges

SHIPMENTS WITHIN THE CONTINENTAL U.S.

Shipping Method Shipping Costs Estimated Delivery
Economy
Free***
+ $3 Off Your Order
of $99+ instantly.
Excludes gift cards.
4 to 10 business days
Standard
Free*
2 to 6 business days
Express
Free**
(Orders $99 and over)
$15.00
(Orders under $99)
2 to 3 business days
Rush
$30.00
1 to 3 business days

All orders within the Continental U.S. are shipped via FedEx. Shipping details and tracking information will be delivered by email once you place your order.

SHIPMENTS TO ALASKA AND HAWAII

Shipping Method Shipping Costs Estimated Delivery
Express
$30.00
2–4 business days
(Mon-Fri delivery)

Important:Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule.

SHIPPING TO UNITED STATES MILITARY POST OFFICES

Shipping Method Shipping Costs Estimated Delivery
Second Day Air -
Only Method Available
(USPS Delivery)
Free**
10–20 business days

*Free Standard Shipping: Valid for standard ground shipping to the 48 contiguous United States. No code required. Additional charges apply for orders shipped to Alaska and Hawaii. Not valid on Prodeal, prior purchases, purchases at retail stores, or express or rush shipping.

**Free Express Shipping on $99+ Orders: Valid for express shipping to the 48 contiguous United States with any purchase of at least $99 at hushpuppies.com. No code required. Must select the Express Shipping option at checkout. Additional charges apply for orders shipped to Alaska and Hawaii. Not valid on Prodeal, prior purchases, purchases at retail stores, or standard or rush shipping. Minimum purchase amount excludes taxes and shipping charges.

***Free Economy Shipping + Save $3 on $99+ Orders: Valid for free economy shipping to the 48 contiguous United States with any purchase of at least $99 at hushpuppies.com. No code required. Must select the Economy Shipping option at checkout. Additional charges apply for orders shipped to Alaska and Hawaii. Not valid on gift cards or e-cards, outlet purchases, Prodeal, prior purchases, purchases at retail stores, or standard or rush shipping. Minimum purchase amount excludes taxes and shipping charges.

SHIPPING TO UNITED STATES MILITARY POST OFFICES

Orders are packed only on regular business days (Monday through Friday), with the exception of the following holidays:

Memorial Day

Thanksgiving

Christmas Day

Independence Day

Day after Thanksgiving

New Year's Eve

Labor Day

Christmas Eve

New Year's Day

Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and rush.

SHIPPING RESTRICTIONS

Hushpuppies.com ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses.

*Please Note: Estimated delivery times include order processing and packing time required (typically 24–48 hours) plus shipment time required. These are only estimates.

back to service

Returns & Exchanges

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Exchanges are always free— complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.

Notes

Please return item(s) in the original packaging. You will not be charged for the cost of shipping for exchanges if you use the PDF label provided.

The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at (866) 699-7365.

Please keep a copy of return/exchange documentation for tracking purposes.

Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

Damaged or Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear

  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage

  • Broken or damaged laces, lace retention devices and worn soles

  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples

  • Improper fit. Fit is the responsibility of the owner and should be assured within return window

  • Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please call us (800) 288-3124.

back to customer service